About
About the Office
দপ্তর সম্পর্কে
The office of the Hon'ble Minister-in-Charge exists to close the distance between a citizen with a problem and the government machinery that can solve it. This page explains how the office is organised, what it commits to, and how your matter travels once you write in.
How the office works
দপ্তর কীভাবে কাজ করেSix working wings handle everything from a single letter to state-wide programme review. Each wing has a named officer accountable for turnaround.
Citizen Desk
নাগরিক ডেস্ক
Receives every letter, grievance and suggestion sent through this website, acknowledges it within minutes and assigns a tracking number.
District Coordination
জেলা সমন্বয়
Works with District Magistrates, Superintendents of Police, ADMs and BDOs across all 23 districts to move matters on the ground.
Departmental Liaison
দপ্তর সংযোগ
Routes files to the correct department, tracks pendency and reports back to the Minister on outcomes, not just acknowledgements.
Programme Monitoring
কর্মসূচি পর্যবেক্ষণ
Monitors flagship schemes, field visits and review meetings so commitments made in public are measured in public.
Records & Privacy
নথি ও গোপনীয়তা
Every submission is stored securely. Personal details are visible only to the officials handling your matter.
Response Standards
প্রতিক্রিয়ার মান
A first substantive response within 48 hours, a named handling officer, and a closure note when the matter is settled.
Service standards
সেবার মান48 hours
First response to every citizen submission
23 districts
Direct coordination coverage across West Bengal
24×7
Online public desk, open every day of the year
100%
Submissions issued a trackable reference number
What happens to your letter
আপনার চিঠির যাত্রা- 01
Received
You submit through Write to the Minister with optional documents. A reference number is issued instantly.
- 02
Screened
The citizen desk classifies the matter — grievance, request, suggestion or emergency — and sets priority.
- 03
Assigned
The file goes to the concerned department or district officer with a deadline attached.
- 04
Answered
You receive a substantive reply within 48 hours and can follow every step under Track Your Request.
Have a matter for the Minister?
Write in once. You will get a reference number immediately, a named handling officer, and a substantive response within 48 hours.