Home

Governance

Officials Directory

আধিকারিক তালিকা

Knowing the right authority saves weeks. This guide explains which office handles which matter, and the order in which to escalate if you do not get an answer.

Categories of authority

কর্তৃপক্ষের শ্রেণি

District Administration

জেলা প্রশাসন

District Magistrate & Collector, Additional District Magistrates, Sub-Divisional Officers. For revenue, land, certificates, disaster relief and scheme delivery.

District Police

জেলা পুলিশ

Superintendent of Police, Additional SP, Deputy SP and Officers-in-Charge of police stations. For complaint registration, safety and law-and-order matters.

Block Administration

ব্লক প্রশাসন

Block Development Officers and Joint BDOs. For rural works, job cards, housing lists, pensions and welfare entitlements.

Municipal Bodies

পৌরসভা

Municipal Chairpersons, Executive Officers and ward offices. For urban water, drainage, waste, trade licences and building matters.

Departmental Heads

দপ্তর প্রধান

Principal Secretaries and Directors at the state level. For policy questions and matters unresolved at district level.

How to escalate, in order

পর্যায়ক্রমে অভিযোগ
  1. 01

    Start local

    Gram Panchayat, ward office or the police station concerned. Most matters are resolvable here and a written receipt should be obtained.

  2. 02

    Block or municipality

    If the local office does not act, approach the Block Development Officer or the municipal Executive Officer in writing.

  3. 03

    District level

    Escalate to the Sub-Divisional Officer, District Magistrate or Superintendent of Police with copies of earlier applications.

  4. 04

    This office

    If the district level has not responded, write to the Minister-in-Charge with your reference numbers. The matter is taken up directly.

For officials

আধিকারিকদের জন্য

The full district-wise contact tree for senior administration and police officials is maintained inside the secure staff workspace. Serving officials can reach it after signing in.

Staff sign-in

Already approached the district and heard nothing?

Write in with your earlier reference numbers. The office takes the matter up with the concerned authority directly.